Hello, I’m Jenni, an Operations Associate from an Engineering Company. I wanted to share our experience with Paperstone - our go-to partner for all our business supplies.

As someone who has worked with multiple suppliers over the years, I can confidently say that Paperstone stands out for their range of products, exceptional service, and dedication to making our lives easier. 

Everything in one place

What initially drew us to Paperstone was their fantastic range of products. They have everything we need in one spot, making it easy to see all the options available. But it goes beyond that. Our dedicated account manager often goes out of their way to recommend additional products that aren’t even listed on the website but suit our needs perfectly. 

Service that goes above and beyond 

No company is perfect, and issues can arise, but how Paperstone handles them is where they truly shine. If there’s ever a problem with an order, the customer service team resolves it quickly – in our experience, just one phone call. Most issues are resolved by the next working day, which is incredibly reassuring. 

We did have a more complex situation with a furniture order that took around three days to resolve. Even though it was a longer timeline than usual, it wasn’t due to a lack of effort. Our account manager was constantly updating us and doing everything possible to make sure we were happy with the outcome. 

Proactive and thoughtful support 

One of the biggest reasons we stay with Paperstone is the proactive approach of our account manager. They genuinely care about finding the best solutions for us - whether it’s recommending cost-effective or sustainable alternatives for our supplies. It’s not just about selling; it’s about understanding what works best for our company. 

In fact, they’ve even visited our site twice (at our request) to better understand our working environment. That personal touch really sets Paperstone apart - they take the time to see things from our perspective, making sure their recommendations are spot on. 

Reliable delivery 

We depend on timely deliveries to keep our operations running smoothly. Almost all our orders from Paperstone arrive the next working day, which is a game-changer for our fast-paced industry. On the rare occasion there’s a delay, it’s been due to the courier, not Paperstone. 

Why choose Paperstone? 

I first came across Paperstone while searching for a specific item, but after that initial order, we switched our entire stationery and business supplies over to them. Their outstanding service has been consistent ever since. 

If I ever leave my current role, I’ll be taking my impression of Paperstone with me. That’s how impactful their service has been - not just as a supplier, but as a partner we genuinely trust. 

If you’re looking for a supplier who offers a comprehensive range of products, is competitively priced, takes care of issues promptly, and provides tailored solutions with a personal touch, I can’t recommend Paperstone enough.

They’re not just a supplier - they’re a team you can rely on to make your job easier, and your business run smoother. 

Give them a try - you won’t regret it! 

Jenni, Operations Associate, Engineering Company