Delivery | Paperstone

How much does delivery cost?

Order Value (ex VATinc VAT)	Delivery Cost (ex VATinc VAT)
Over £50£60	FREE
Under £50£60	£4.95£5.94

Our delivery service covers the entire UK. This includes Northern Ireland, Guernsey, Jersey, Isle of Man and all Scottish Highlands and Islands. We don't deliver outside the UK - yet!

With large items like furniture, notice boards and safes sometimes we have to charge more for delivery but only when delivering in hard to reach areas - this is due to increased courier costs. See more details about Furniture and large item deliveries.

When can I expect delivery?

Items that are in stock and ordered before 5.30pm Monday to Friday will be delivered the next working day.*

Track my order

Order placed	Expected delivery date
Monday, before 5.30pm	Next day (Tuesday)
Tuesday, before 5.30pm	Next day (Wednesday)
Wednesday, before 5.30pm	Next day (Thursday)
Thursday, before 5.30pm	Next day (Friday)
Friday, before 5.30pm	Monday
Saturday or Sunday	Tuesday

*We don’t deliver at the weekend. So, if you order after 5.30pm on a Friday or anytime over the weekend you will receive your goods on Tuesday.

Furniture, large items and deliveries to the Scottish Highlands and Islands may take longer. Delivery timescales are shown clearly on the products and in the checkout.

You can track your order when it is out for delivery or has been safely delivered using My Account.

What happens next?

You'll receive an order confirmation email containing your order details and estimated delivery date.
When your order is on its way, you'll be sent an order update email.
Delivery day!

Unfortunately, we can’t specify exact delivery times. But don’t worry, if no one is available the courier will leave contact details so that you can arrange a convenient time for re-delivery.

Furniture deliveries

Furniture is delivered from a different warehouse so will be delivered separately to other items you order:

Our furniture courier will contact you directly within 5 days of your order being placed to book in a suitable delivery date.
Delivery will be by either a lorry or small van, with a 2 man team.
As standard your furniture will be delivered to the ground floor or, if it is on a pallet, to the curb side.
For delivery to a room of your choice there is an additional cost. Please contact us to arrange.

Furniture deliveries to Northern Ireland and Highlands and Islands

Deliveries to these locations will take longer - typically up to an additional 5 days.

We may have to charge more to cover the additional courier costs for these locations. Please call 0345 567 4000 for details before ordering online so that we can advise you on any surcharges.

Hard to reach areas

Delivery to hard to reach areas will take a little longer. These deliveries will take 2-3 days to reach you. This will affect you if your postcode falls into this list:

AB2-3
AB9-10
AB12-16
AB21-25
AB30-39
AB41-56
BT1-99
DD2-9
FK17-99
GY1-10
HS1-9
IM1-9
IV1-28
IV30-56
IV63
JE1-5
KA27-28
KW1-17
PA20-49
PA60-80
PH1
PH3-PH50
PO30-41
TR21-25
ZE1-3

Furniture and large items to these areas

These products are often shipped directly from manufacturers. We may have to charge more to cover the additional courier costs for these products. Please call 0345 567 4000 for details before ordering online so that we can advise you on any surcharges.

Delivery timescales for large quantities or bulky items

Currently 93% of orders are being delivered within 1 working day to most UK addresses. Please be aware that large volume deliveries eg pallets of water or heavy / bulky items might take an extra day to arrive. We cannot guarantee next day delivery at the moment.