We don’t deliver on a weekend, so if you order on a Friday you’ll get the goods on Monday.
Furniture, large items and deliveries to the Scottish Highlands and Islands may take longer. Delivery timescales are shown clearly on the products and in the checkout.
You can track your order anytime using My Account.
What happens next?
You'll receive an order confirmation email containing your order details and estimated delivery time.
When your order is on its way, you'll be sent an order update email.
Delivery day! Remember, you’ll need to sign for your delivery.
Unfortunately, we can’t specify exact delivery times. But don’t worry, if no one is available to sign for your delivery the courier will leave contact details so that you can arrange a convenient time for re-delivery.
Furniture and large item deliveries
Our furniture and large items are delivered from a different warehouse so will be delivered separately to other items you order:
Furdeco, our main furniture courier will contact you directly within 5 days of your order being placed to book in a suitable delivery date.
Delivery will be by either a lorry or small van, with a 2 man team.
The couriers will bring the goods over the threshold into a room of your choice.
Some chairs will go via a standard courier such as TNT or FedEx.
Furniture deliveries to Northern Ireland and Highlands and Islands
Deliveries to these locations will take longer - typically up to an additional 5 days.
We may have to charge more to cover the additional courier costs for these locations. Please call 0345 567 4000 for details before ordering online so that we can advise you on any surcharges.
Hard to reach areas
Delivery to hard to reach areas will take a little longer. These deliveries will take 2-3 days to reach you. This will affect you if your postcode falls into this list:
Furniture and large items to these areas
We may have to charge more to cover the additional courier costs for these products. Please call 0345 567 4000 for details before ordering online so that we can advise you on any surcharges.