What is your refunds / returns policy?
We want you to be happy with our products as well as our prices and service. If you are not completely satisfied with one of our products, we will replace it or collect it and give you a full refund. For unwanted items, we will collect it and refund the cost of the product, exclusive of any courier charges.
To arrange a return or refund, please telephone us on 0345 567 4000.
Typically the process works like this:
- We must be notified of missing item, picking error item or damaged item within 3 working days. For unwanted goods you have 14 days (10 working days) to contact us and arrange a collection. The goods need to be in a re-saleable condition, i.e. with all the original product packaging.
- We'll email you a returns reference. This needs to be clearly visible on the outer packaging, not on the product packaging itself.
- A FedEx courier will arrive to collect the goods within 3 working days.
- Once the goods have been processed at our warehouse, we'll issue the refund to either your credit card or to your account.
If you have received a discounted price, we reserve the right to levy a 15% restocking fee.
Please note that due to health and safety reasons, we are not able to accept returns for food and drink items.
Items which are shown as 'Special Order' items are non-cancellable and non-returnable.> Return to Help Main Menu