I'm missing some items

If your delivery has arrived but with one or two items missing, it might be for one of the following reasons:

  1. It might be arriving separately from the rest of your order (such as large/heavy items or furniture). So please be patient.
  2. The item might be out of stock in which case you should have received a backorder email detailing the expected delivery date.
  3. A few items have longer delivery times. Estimated delivery times are indicated for every product on the website and also on your order confirmation.

If none of these applies then call us on 0345 567 4000 or email us and we'll track down the item.

> Return to Help Main Menu