How Paperstone is managing the effects of Coronavirus
WE'RE HERE TO HELP
With Coronavirus changing our lives radically we're making sure we stay up to date with the latest advice from the NHS, World Health Organisation (WHO) and the Government. This is to make sure we keep our team, suppliers and customers safe whilst continuing to supply all that you need, whatever your circumstances.
Here's a summary of what we're doing to keep going through this challenging time for us all.
Stay safe people.
How are you helping keep us safe?
We're strictly following government guidelines and are making sure we are social distancing in the warehouse. The team are wearing gloves to pack your orders and there are increased cleaning & hygiene measures in all areas of our business – especially in the warehouse where your goods are packed.
What are couriers doing to keep us safe?
FedEx is complying with the Government and World Health Organisation (WHO) guidelines to make sure your deliveries are made safely. They're now operating a no contact drop off system. Drivers place packages on the ground outside your door and step back to wait for you to collect them. No signature is required.
Will you have stock?
We're speaking to suppliers & couriers every day to ensure a continual flow of goods and to minimise any disruption. Stock levels and due dates are visible on every product page. Please place your order promptly to ensure that we can secure the goods for you.
Can you deliver to me at home?
Yes, we can deliver to home addresses. Our standard delivery terms apply. If your team is now working remotely you can add multiple delivery addresses to your account. Call us if you need help on 0345 567 4000.
When can I expect delivery?
As usual, items that are in stock and ordered before 5.30pm Monday to Friday will be delivered the next working day.
Will you be answering calls?
Yes, we are available from 09:00 to 17:30 every weekday. We've shifted quickly to exclusively remote working in all possible areas.