Currently, 85% of orders are being delivered within 1 working day to most UK addresses. Due to a shortage of warehouse staff and drivers (while many are isolating) some deliveries might take an extra day to arrive. Some bulky deliveries and those to harder-to-reach areas might take a further day. Please be aware that no guarantees can be made at the moment.
Here's a summary of what we're doing to keep the high standards of service you expect (and that we want to deliver) plus our FAQs.
Thanks for your patience and understanding.
When can I expect delivery?
Orders placed Monday - Friday
Will be delivered the next working daywhere possible. Sometimes the delivery may take an extra day to arrive.
If you place an order Monday - Friday before 5.30pm you'll receive your goods the next working day.
If you order in the evening the delivery will take an additional day. To help you, delivery timescales are shown next to products as you shop.
Will be delivered on Tuesday.
If you place an order after 5.30pm Friday or anytime over the weekend you'll receive your goods the following Tuesday.
To help you, delivery timescales are shown next to products as you shop.
Can you deliver to me at home?
Yes. We deliver to all UK addresses so can deliver to you at home. Our standard delivery terms apply. If your team is working remotely you can add multiple delivery addresses to your account. Call us if you need help on 0345 567 4000.
Will you have stock?
Yes. Our stock levels are running at around 91% and more stock is arriving in our warehouse every day. Stock levels are visible on every product page to help you shop with confidence.
We're speaking with suppliers daily to make sure we keep products in stock. Plus, we've increased warehouse capacity and shifts to help keep as much in stock as we can.