“How to make friends by Telephone”
Retronaut has reproduced a 1940s/1950s pamphlet by Bell System on business telephone usage and etiquette.
Don’t forget…
- “Visualize the person you call”
- “Say ‘Thank You’, ‘You’re Welcome’”
- “Be attentive”
- “Use the customer’s name”
- “Greet the caller pleasantly”
- “Leave word where you’re going”
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