We do our very best to ensure that orders are processed, picked and packed accurately. However, once in a blue moon, something goes wrong with a delivery - items are missing, the wrong product arrives or an item is damaged.
If there is a problem with your order; you receive an item in error (known as a 'picking error'), an item is missing or an item from your order is damaged in any way, we will arrange collection and send out replacements. Give us a call on 0345 567 4000 within the following timeframes:
- Missing item/ Picking error item/ Damaged item - within 3 working days
- Unwanted item - within 14 days (10 working days)
We also offer the option of a full refund for any product that you are not completely satisfied with. For a straightforward refund for an unwanted product, the item needs to be in a re-saleable condition in its original packaging. Please note that refunds are made exclusive of any courier charges.
Exceptions: Due to health and safety reasons, we are not able to accept returns for food or drink items. Items which are shown as 'Special Order' items are non-cancellable and non-returnable.