My goods have not arrived

We're sorry if an order hasn't arrived when you expected it.

While our couriers make every effort to deliver your items on time, very occasionally the delivery may arrive a day later than expected. If it still hasn't arrived after two working days, we should already know about it and should have contacted you. If for some reason we haven't, please accept our apologies and contact us as soon as possible and we'll find out what's gone wrong. You can call us on 0345 567 4000 or email us at

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