You can order items without having to make a payment at the same time. In fact, you don't have to pay for up to 60 days (for example if you order on 2nd of the month you have until month end plus 30 days to pay).
We don't offer gimmicky discount codes or reward points via third party discount websites.
We offer fixed price discounts for business customers on regular, repeating purchases. Please call your account manager on 0345 567 4000 to set up.
Price match guarantee
We’re constantly checking our prices against our competitors to make sure we stay competitive and to save you needing to shop around.
We understand the disappointment of seeing a product cheaper elsewhere after buying it.
That's why we offer our price match guarantee. If you see a product cheaper elsewhere in stock in the UK, call us and we’ll match it. Or if you’ve already bought it, we'll refund you the difference.
As with all these things some conditions do apply:
Identical product - we can’t price match different brands, pack sizes, and so on.
Competitor must have the item in stock.
Competitor’s product must be brand new, in its original packaging and undamaged.
We do not offer our price match guarantee if the competitor's price is below our cost price.
Delivery and other service conditions (e.g. guarantees) must be comparable. For example, delivery times should be equivalent.
Guarantees should cover the same period. All relevant delivery charges will also be factored into the comparison.
Our price match guarantee doesn't apply to special offers, short-term promotions or bulk discounts offered by others.
The competitor cannot be in administration or closing down.
Certain types of products are excluded: computers and tablets; barcoding and labelling equipment; photocopiers, printers, scanners and all their consumables such as ink and toner; and products made to order (e.g. custom stamps). This is because margin on these products are very tight and retailers’ cost prices vary considerably, meaning that if we were to price match on these products, we could end up making a loss.
We do not price match auction or marketplace websites including eBay and Amazon. This is because they include a very wide range of different suppliers, some of whom don’t pay VAT as they are based offshore.
We don’t price match where we have to make special arrangements in order to supply it to you, for example, by sourcing from a specialist supplier.
The cheaper price must be found within 14 days. You'll need to provide a link to the web page where the price is published. The competitor must be physically based in the UK and deliver to UK addresses.
Please understand that if a competitor’s price is lower than ours because of an error on their part – a typographical error or system failure – we cannot price match.
We hope you find all these terms fair – they are designed to protect both Paperstone and you.