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“How to make friends by Telephone”

Retronaut has reproduced a 1940s/1950s pamphlet by Bell System on business telephone usage and etiquette.

Don’t forget…

  • “Visualize the person you call”
  • “Say ‘Thank You’, ‘You’re Welcome’”
  • “Be attentive”
  • “Use the customer’s name”
  • “Greet the caller pleasantly”
  • “Leave word where you’re going”

* * *

Office machines

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